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Boole AI’s support team is available to help with technical issues, billing questions, and security concerns. Choose the right contact below based on your need — routing your message correctly gets you to the right person faster and reduces response time.

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Contact Channels

Technical Support

support@boole.aiFor API issues, local binary problems, integration questions, performance troubleshooting, and anything else technical. Include your account email and a description of the issue in your first message.

Billing

billing@boole.aiFor invoice requests, payment issues, credit questions, and account upgrades or cancellations.

General Inquiries

hello@boole.aiFor partnerships, press inquiries, feature requests, and everything else that doesn’t fit the categories above.

Security

security@boole.aiFor responsible disclosure of security vulnerabilities. We acknowledge all security reports within 24 hours. Please do not disclose publicly until we’ve addressed the issue.

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System Status

Check status.booleinference.com for real-time service status, scheduled maintenance windows, and a full history of past incidents and resolutions. You can subscribe to status updates to receive notifications by email or webhook whenever an incident is opened, updated, or resolved. This is the fastest way to learn about degraded performance or outages affecting the cloud API.

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Security Disclosure

If you discover a security vulnerability in Boole AI — in the cloud API, local binary, or any supporting infrastructure — report it responsibly to security@boole.ai. When reporting, please include:
  • A clear description of the vulnerability and its potential impact
  • Steps to reproduce the issue
  • Any proof-of-concept code or screenshots, if applicable
Please do not disclose vulnerabilities publicly — in GitHub issues, social media, or elsewhere — until Boole AI has had a reasonable opportunity to investigate and issue a fix. We will coordinate a disclosure timeline with you directly.
Boole AI is SOC 2 Type II certified and takes security reports seriously. We aim to acknowledge all reports within 24 hours and to provide a remediation timeline within 5 business days.

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Response Times

For urgent issues, include your account email and a clear description of the problem in your first message to reduce back-and-forth. For outages, check status.booleinference.com first — active incidents are posted there in real time.

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Documentation Resources

Explore code examples, optimization logs, and more on GitHub:

Examples

Runnable code samples for common integrations, streaming, tool calling, and local deployment.

Crucible Log

The nightly compiler’s optimization history — 2,057 iterations, 217 retained passes, and the reasoning behind each one.

GitHub Org

All public Boole AI repositories, including SDKs, tooling, and community contributions.